Delivery Information
 
At iDentalOnline, we are committed to ensuring a seamless and reliable delivery experience for all our valued customers. Please review the following delivery information to understand our processes and timelines.
 
1. Shipping Locations:
 
We currently offer delivery services to addresses within the United Kingdom.
 
2. Shipping Methods:
 
We utilize reputable courier services to deliver your orders promptly and securely. The available shipping methods and associated delivery times may vary based on your location and the type of product ordered.
 
3. Processing and Dispatch Time:
 
Once your order is confirmed and payment is received, we will process and dispatch your items within 1 business day. Please note that processing times may be longer during peak seasons or special promotions.
 
4. Estimated Delivery Time:
 
For standard delivery, you can expect your order to arrive within 2 business days from the date of dispatch. Expedited options may provide quicker delivery times. Please refer to the shipping options at checkout for more accurate estimates.
 
5. Tracking Your Order:
 
Upon dispatch, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and anticipate its arrival.
 
6. Delivery Charges:
 
Delivery charges are calculated based on the weight of your order, shipping method chosen, and your delivery location. The exact delivery charges will be displayed during the checkout process.
 
7. Signature Requirement:
 
For security purposes, some orders may require a signature upon delivery. If you are unavailable to receive the package, the courier will leave a notification with instructions on how to arrange a redelivery or collection.
 
8. Delivery Issues:
 
While we strive to ensure a smooth delivery process, unforeseen circumstances may occasionally lead to delays. If you experience any issues with your delivery, please don't hesitate to contact our customer support team at [email protected] or 0800 112 3502.
 
9. International Shipping:
 
Currently, we only offer delivery services within the United Kingdom. For international orders, please contact our customer support for assistance.
 
We value your satisfaction and are dedicated to making your shopping experience with iDentalOnline exceptional. Should you have any questions or require further assistance, please feel free to reach out to us.